Bilicra Care Privacy Policy
Updated Date: 01-04-2025
At Bilicra Care (“we”, “our” or “us”), we understand the importance of your personal information and we protect it in accordance with laws and regulations. That is why we have created this Privacy Policy (“this policy”) and we strongly encourage you to read and understand it carefully before using Bilicra Care and related services (“our services”) to make appropriate choices.
This policy will help you understand the following:
We collect and use your information in accordance with the policy
When you use the Services or open features, we collect and use information necessary for functionality and services. Unless it is necessary to perform essential business functions or required by law and regulations, you can refuse to provide information and it will not affect other features or services. We will specify what is necessary in the Policy.
If your account is not logged in, we will guarantee the basic function of information transfer using the relevant identifying information of the device. If you are logged into your account, we will implement information transfer based on account information.
Contacts, precise geolocations, cameras, microphones, photo album permissions are not turned on by default, only when you are authorized to use them for certain features or services or you can withdraw the authorization. In particular, we do not collect your information when the relevant features or services are not required, even if we have obtained these sensitive permissions with your authorization.
This Policy applies to your access to and use of our services through Bilicra Care applications, the Bilicra Care software development Kit (SDK) and the application Programming Interface (API) for third party websites and applications.
The following will help you learn more about how we collect, use, store, transfer, share, transfer (if applicable) and protect personal information and help you understand how to query, access, delete, correct and withdraw authorized personal information.
- How we collect and use personal information
- Additional information for authorization for use
- Additional information on the use of third party (SDK / API / H5) access rights
- How we use similar technologies such as cookies
- How we share, transfer and publicly disclose personal information
- How we store personal information
- How we protect the security of personal information
- Manage your personal information
- Terms of use for minors
- Policy changes and notifications
- Contact us
- How we collect and use personal information
We collect information that you provide to us directly when you use the Services:
Register and Login
When you register and log in to our Services, you will need to provide relevant network credentials (avatar, nickname, password) to create an account. To complete your information, you may choose to fill in your gender, birthday, region and personal profile. we also store your user account preferences and settings at that time.
You may also use a third-party account to log in and use Bilicra Care, and you authorize us to receive publicly available information (avatars, aliases and other information you authorize) stored on the third-party platform to connect to your Bilicra Care account so that you can log in directly and use our services.
Authentication
When you use a feature or service for authentication (Parenting or Advisor), you may be required to provide your real information, according to applicable laws and regulations.
Credentials (phone number) or relevant certificate (psychologist qualification) to complete the verification. This information is sensitive to personal information that you can refuse, but you may not be able to access the services without affecting the normal use of other features and services.
Information scanning
Bilicra Care can suggest information you are interested in and realize this feature
we can collect the necessary log information.
Log information used for information display includes:
Actions you perform when using the Services: click, follow, favorite, search, browse, forward
Information you provide about your initiative: feedback, posts, likes, comments, geographic information: GPS information, Wi-Fi access points, Bluetooth and sensor information such as cell towers
The above information we collect and use is anonymized and the data analysis only corresponds to specific, unrelated codes that are not directly related to your identity and are not associated with your real identity.
Function and Interaction
Function
When you use features related to image upload, chat and video chat, we will ask you to authorize your camera, photo and microphone. If you refuse, you will not be able to use this feature, but it will not affect the normal use of other features.
According to the requirements of laws and regulations, when you use an “IoT SIM card” for real name verification, you need to verify your identity through “facial recognition”. In this process, the Third Party Certification Body asks you to provide real name, ID number and facial feature value information. This is sensitive personal information that you can refuse to provide without affecting the normal use of other features. This information is only for real name authentication and for the purposes specified by law and regulations and will not be used for any other purposes without your express consent.
Publication Information
When you post content, comments, questions or answers, we will collect information about your posts and display your nicknames, avatars and published content.
When you post and select a viewing location, we will ask you to authorize geolocation permissions and collect location information relevant to this service. If you refuse to provide accurate geolocation information, you will not be able to use this feature, but it will not affect normal use of other features.
We collect information that you provide to us when you use the Services (information about you in comments, messages, post graphics, audio and video).
Interactive Communication
When you actively follow and interact with accounts and circles you are interested in, and when you browse, comment, collect, like or forward content, we aggregate the accounts you follow and show you what you care about.
When you add contacts using the Phone Book, Receipt Address feature，we will ask for their permission and encrypt the address information with an encryption algorithm. Contact information is sensitive personal information, if you refuse to provide it，it will only prevent you from using the Quick Add feature, the use of other features in Bilicra Care will not be affected.
Search
When you use the search service at Bilicra Care, we will collect your search keyword information and log records. In order to provide you with an efficient search service, some of the information is temporarily stored on your local storage device and will show you the results and history of searches.
Safe Work
Safety Features
We are committed to providing you with a safe, reliable product and environment, providing quality and reliable service, and this is our main goal. The information collected is essential to achieve safety features.
Device Information and Log Information
To ensure the secure operation of your software and services, we collect your hardware model, operating system version number, international mobile device identification number, unique device identifier, network device hardware address, IP address, Wi-Fi access point, Bluetooth, base station, software version number, network access method, type, status, network quality data, transaction, usage, service logs.
To prevent malicious programs and secure operations, we collect installed application information or running process information, general operation of the application, usage and frequency, application crashes, general installation usage, performance data, application resources.
We may use your account information, device information, service log information, and information that our affiliates and partners may use to determine account security, authenticate you, detect and prevent security incidents when authorized or legally available to you.
Changes in the Purpose of Collection and Use of Personal Information
Please note that during the term of the Agreement, changes may be made to the functionality and services provided by us. In principle, when the new features or services are related to the features or services we currently provide, the personal information collected and used will be directly or reasonably related to the original processing purpose. In a situation where there is no direct or reasonable relationship to the original processing purpose, we will collect and use your personal information and we will inform you again and obtain your consent again.
Exemption from Consent to Collect and Use Personal Information
Please understand that in accordance with laws and regulations and relevant national standards, we collect and use your personal information without your consent in the following cases:
Those directly related to national security, national defense security;
Those directly related to public safety, public health and important public interests;
Direct criminal investigation, prosecution, trial and execution of sentences
related to;
To protect the subject of personal information or other personal life, property and other important legal rights and interests where it is difficult to obtain the individual’s consent;
The personal information we collect is personal information that you yourself have publicly disclosed
information;
Personal information collected from legally publicized information, such as legitimate news reports, disclosure of government information, etc;
What is required to enter into or perform a contract according to your request..;
Those necessary to maintain the safe and stable operation of the software and related services, such as the detection and elimination of software and related service failures;
What is needed for legal;
Academic research institutions are required to conduct statistical or academic research based on the public interest, and when the results of academic research or disclosure are presented to the outside world, they must de-identify the personal information contained in the results;
Other situations required by laws and regulations.
Please be reminded that if the information is not personally identifiable, either individually or in combination with other information, it is not legally your personal information; where we can or may use data that cannot be associated with specific personal information with other personal information, it will be processed and protected as your personal information in accordance with this policy when we combine that information.
- Additional information for authorization for use
This is a summary description of the permissions that can be used by features related to Bilicra Care.
Address Book Permissions
Features that use this permission: phone book, shipping address contact import function.
Call Permits
Features that use this permission: call function.
Location Permissions
Features that use this permission: map function, post function, personal center profile
settings function.
Camera Permissions
Features that use this permission: QR code scan function, voice and video call function, personal center profile settings function, device user information settings function.
Album Permissions
Features that use this permission: Remote photo function, chat (sending photos) function, screensaver settings function, sending function, personal center profile settings function, device user information settings function.
Microphone Permissions
Features that use this permission: voice reminder function, chat function, video call
function.
- Additional on the use of third party (SDK / API / H5) access rights
We will access high-quality third parties to provide you with a better experience. We will also carefully consider the intended use of shared information by related parties and third parties, conduct a thorough assessment of the security from them, and require them to comply with the Cooperative Legal Agreement. We will perform strict security audit on the following.
Software development kits (SDK), application program to protect data security
interfaces (APIs) and software tools through which partners obtain information, such as H5, we will conduct strict security monitoring to protect data security.
And sharing your personal information with our affiliates and third parties through your authorization and consent, unless the personal information shared is anonymized information and the natural person subject sharing it with the third party is unable to re-identify that information. If the related parties and third parties use it outside the scope of the original authorized consent, they will need to re-obtain your consent.
Affiliate Advertising (SDK)
Permits are required as follows:
Get carrier information;
Access to Wi-Fi network information;
Read the current status of your phone;
Access to network permissions;
Write/read to an external storage device;
Location;
Installation;
Get mission information;
Power management operation.
Mobile Payment (SDK) Permissions are required as follows:
Network access ;
Find out the network status;
Find out the Wi-Fi status;
Read the current status of your phone;
Type external storage devices;
Change the volume setting.
Push System (SDK)
Permits are required as follows:
Access to the network;
Write external storage devices ;
Obtain network status ;
Obtain Wi-Fi status ;
Read the current status of your phone;
Installation ;
Obtaining mission information;
OPPO mobile message (for OPPO mobile phones only);
MEIZU cell phone message (only for MEIZU Phone model).
Video Calling (SDK)
Permits are required as follows:
Turn on the camera device;
Change the network status (e.g. whether you can access the network or not);
Change the sound settings;
Recording;
Network access ;
Type the external storage device;
Obtain network status ;
Obtain Wi-Fi status ;
Read the current status of your phone;
Read external storage devices ;
Wake-up lock.
- How we use similar technologies such as cookies
Cookies and similar technologies are widely used on the internet. We may use technology to send one or more cookies or anonymous identifiers to your device to collect and store information about your access and use of our Services and Bilicra Care. We promise not to use cookies for any purpose other than the purposes described in this policy. We use cookies and similar technologies primarily to obtain the following features or services:
Ensuring the Safe and Efficient Operation of Products and Services We may set a cookie or anonymous identifier for authentication and security to enable us to verify whether you are logging into the Services securely or whether you have experienced theft, fraud and other wrongdoing. These technologies will also help us improve service efficiency and login and response times.
Help You Achieve an Easier Access Experience
Using such technologies can help you avoid the steps and processes of filling in your personal information and entering your search (such as searching for records, filling in forms).
Suggest, Present, Forward Content or Accounts that may be of interest to you
We may use cookies and similar technologies to learn about your preferences and usage habits, then perform data analysis to improve product services, recommend information or features of interest to you, and optimize your advertising choices.
Clear cookies
Most browsers and mobile applications provide users with the ability to clear the browser’s cached data and you can perform the appropriate data clearing in the relevant settings of the browser or application. If you do so, you may not be able to use the services or related functions provided by Bilicra Care that rely on cookies due to these changes.
- How we share, transfer and publicly disclose personal information
Share
Sharing Principles
Authorization agreement: Sharing your personal information with our affiliates and third parties with your authorization and consent, unless the personal information shared is de-identified information and the natural person subject sharing it with the third party is unable to re-identify that information. If they use the information outside the scope of the original authorized consent, they will need to obtain your consent again.
Legitimacy and Minimum Necessity Principles: Data shared with related parties and third parties must be for legitimate purposes and shared to the extent necessary to achieve the purpose.
Security and Prudence Principles: We will carefully consider the intended use of shared information by interested parties and third parties, conduct a thorough assessment of the security from them, and require them to comply with the Cooperative Legal Agreement. We will also take strict security measures.
Monitoring of software tools through which partners obtain information, to protect data
such as software development kits (SDK), application program interfaces (API)
Security
Information Shared for the Function or Service Implemented
We will share de-identified personal information with our related parties and third parties when you use features provided by them or when software service providers, smart device providers, system service providers join forces with us to provide services to you. We will also conduct extensive statistics and algorithmic analysis of features and preferences to create indirect crowd portraits to suggest, display or push information that may be of interest to you or specific features, services or advertisements that are more relevant to you.
Logging into a third-party account: When you use your Bilicra Care account to log in to a third-party product, we will share your nickname, profile picture and other information you authorize with the third-party products you log in to.
Location services: When you use location-related services, we share GPS information with our location service provider (AutoNavi) so that we can return location results to you. GPS information is sensitive personal information, if you refuse to provide it, it will only affect the location service, other functions will continue to work.
Payment: The payment functionality is provided by a third party payment agency that cooperates with us. Third party payment agencies may need to collect your name, debit card type and card number, expiration date and mobile phone number. Debit card number, expiration date and mobile phone number are sensitive personal information. This information is required for payment. If you refuse to provide it, it will only affect the payment function, other functions will continue to work.
Controlling Advertising and Analytics
Push Ads: We may share information with partners who rely on us for promotion and advertising, but we do not share information that can identify you (name, mobile phone number) and only provide them with indirect image tags and de-identified or anonymized information to help them increase the effective reach of advertising without personally identifying you.
Advertising Statistics: We may share analytical de-identified statistics that are difficult to associate with your identity information with service providers, suppliers and other partners of the business to help us analyze and measure the effectiveness of advertising and related services.
Shared Information for Security and Analytics
Usage Security: We take account and service security seriously. We may share equipment, account and log information with our affiliates or service providers as necessary to protect your and other users’ accounts and property from unlawful violations of your legitimate rights and interests.
Analyzing Product Usage: In order to analyze the use of our Services and improve the user experience, we may share statistical data on product usage that is difficult to personally identify (crashes, bounces) along with other information with interested parties or third parties.
Marketing and Promotion
When you participate in relevant marketing activities organized by us, our affiliates or third parties, you may be required to provide information such as your name, address, contact details, etc. This information is sensitive personal information and if you decline, it may affect your participation in related activities, but other features will continue to work. We will only share this information with a related party or a third party with your consent to ensure you have a consistent experience at events or to trust a third party to redeem your prize in a timely manner.
Transfer
We will not transfer your personal information to any other third party without your express consent.
As our business grows, we may conduct mergers, acquisitions, asset transfers and your personal information may be transferred. In the event of the above changes, we will continue to protect your personal information in accordance with laws and regulations and security standards no lower than those set out in this Policy, failing which we will require the recipient to re-obtain your authorization and consent.
Description
We will not disclose your information to the public unless we comply with national laws and regulations or have your authorization. If we do, we will use security measures that comply with industry standards.
When we announce the penalties for illegal accounts and fraud, we will disclose the relevant account information.
Consent for Sharing, Transferring, Public Disclosure of Personal Information
Exemption
Please understand that we may share, transfer and publicly disclose your personal information without your consent in accordance with laws, regulations and national standards in the following circumstances:
Those directly related to national security, national defense security;
Directly related to public safety, public health and essential public services
Areas of interest;
Direct criminal investigation, prosecution, trial and execution of sentences
related to;
You or other personal life, property and other areas where it is difficult to obtain an individual’s consent
to protect other important legal rights and interests;
Personal information you have made public;
These include personal information, legal news reports, government information disclosure and other
from legally publicly available information, such as channels.
- How we store personal information
Storage location
In accordance with laws and regulations, we store your personal information collected and generated during domestic operations in China. At present, we will not transfer the above information overseas, and if we do, we will comply with relevant national regulations or obtain your consent.
Storage time
We only retain your personal information for as long as necessary to provide our service: information you submit, comments, likes and related information, and we retain it until you withdraw, delete or cancel your account. After that, we will delete or anonymize your personal information, unless otherwise provided by law and regulation.
- How we protect the security of personal information
We take the security of your personal information seriously and will endeavor to take reasonable security measures (both technical and administrative) to protect your personal information from improper use or unauthorized access, disclosure to the public, use, alteration, damage, loss or disclosure of information provided by you.
We will use encryption, anonymization and other reasonable and practicable means to protect your personal information with encryption technology no less than our industry peers, and we will use security mechanisms to protect personal from malicious attacks.
We will establish a professional security management system, data security processes to ensure the security of your personal information. We have a strict data use and access system to ensure that only authorized personnel have access to your personal information and that data and technology are securely audited at the right time.
Please understand that despite the reasonable and effective measures described above and the standards required by the relevant legal requirements, even if we do everything possible to strengthen security measures due to technical limitations and possible malicious means, it is impossible to ensure one hundred percent security of information in the internet sector at all times. Nevertheless, we will do our best to ensure the security of the personal information you provide to us.
You understand that the systems and communication networks you use to access our Services may cause problems due to factors beyond our control. Therefore, we strongly encourage you to take positive measures to protect the security of your personal information, including, but not limited to, using complex passwords, changing passwords periodically, not disclosing your account password and related personal information to others.
We develop contingency plans and initiate them in the event of user information security incidents to prevent the impact and consequences of those security incidents from expanding. When a user information security incident (leak, loss) occurs, we will promptly notify you about the underlying circumstances and potential impact of the security incident, the actions we have taken or will take, suggestions for prevention and risk mitigation, and remedies available to you. We will inform you about the incident in a timely manner through push notifications, text messages and relevant forms. Where it is difficult to notify you individually, we will use reasonable and effective means to make an announcement. We will also report the handling of user information security incidents in accordance with the requirements of relevant regulatory authorities.
Other websites, services and content sources from our Services
when you jump to the three sides to scan or use, our capacity or direct
obligation to protect any personal information you submit to them, whether you log in, browse or use the software described above, or whether the website relies on links or referrals from Bilicra Care.
- Manage your personal information
We attach great importance to the management of your personal information and we do our best to ensure that you protect your privacy and information security, including your rights to query, access, modify, delete, withdraw consent authorizations, cancel accounts, report complaints and privacy features of your personal information.
Self-selected Personalized Recommendation Information
Information self-regulation
Make your own decision to get information instantly: Our information recommendation functions can be based on automated decision-making mechanisms, including information systems and algorithms. We adopt a strict supervision strategy at the audit level, while continuously developing and exploring the proposed system optimization program. In particular, in order to protect your autonomy in receiving information, when you are not interested in the information we send or want to reduce certain information suggestions, you can click the “X” in the push information bar to block it.
Accessing, Deleting and Correcting Your Personal Information
Access to personal account information
You can query and access your profile picture, username, gender, birthday, region, etc. in the Bilicra Care Personal Center – Edit Profile section.
How to query, access, correct, cancel the following account
Enter “Me>Follow” to query, access and unfollow the account you follow in the watchlist.
Query and access collections, read records, search history
Click on “Me>Favorites” to query, access and delete;
Click “System Settings” > “Clear Cache” to clear the reading history
you can delete it.
Click on the search bar > delete search history;
Delete published content, forwarded content, comments
Delete posts or forward content: enter “me” > click on “Personal Page”
>Click on “Dynamics” or “Articles” to find the relevant post or article to delete.
Comments: find the appropriate location (article or post) to post a comment, click on the “Delete” button to delete it.
In particular, please note that for security and identification reasons, such as the Number Appeal service, you may not be able to change some of the initial registration information you submit when you register. If you need to change such information, please contact us according to the contact details set out in this policy.
Cancel Account
You can request to cancel your account at Bilicra Care. Before logging out, we will verify your personal identity, security status, device details, etc. See the logout instructions for the logout process and content. You must understand that the cancellation request is irrevocable and if you do so, we will delete or anonymize information about you, unless otherwise provided by law or regulation.
Complaints and Reports
You can file a complaint or a notification according to our publicity system. If you believe or find hints that your personal information rights may have been violated (such as if our collection of your personal information is unlawful or agreed by both parties), you can visit www.bilicra.com to submit the matter to customer service, and we will timely respond to your complaints and reports after checking and verifying your user ID.
Access
You can find the full contents of this Policy on the registration page or in your personal account under “System
You can view it by logging into “Settings”>”About Us”.
Please understand that our services described in this Policy may differ depending on the device you are using, such as phone model, system version, software application version, mobile client, etc.
services depend on the software you use.
Stop Work Notification
If we cease our operations, we will stop collecting your personal information in a timely manner, provide you with notice of the suspension in the form of a one-to-one delivery or announcement, and delete or anonymize the personal information we hold about you.
- Terms of use for minors
If you are under the age of 18, you must read and agree to this policy under the supervision and guidance of your parent or other guardian before using our services.
We protect minors’ personal information in accordance with the relevant laws and regulations of the State, and we will only collect, use, store, share, transfer or disclose minors’ personal information as permitted by law, with the express consent of parents or other guardians, or as necessary to protect them. If we find that a minor’s personal information has been collected without prior parental consent, we will endeavor to delete that information as soon as possible.
If you are a guardian of a minor and have any questions about the personal information of the minor in your custody, please contact us via the contact information described in the policy.
Changes and notices to this Policy
In order to better serve you, our services will be updated and changed from time to time, we will make timely changes to this Policy, which forms part of and is equivalent to this Policy, and we will reserve your rights under this Policy as currently in effect without your express consent.
If we make updates, we will post an updated version on Bilicra Care and provide you with additional notice (such as adding a statement to announcements, the front page of the Services, or sending you a notification) before the updated terms become effective. We encourage you to review the Policy each time you access or use our services or otherwise interact with us to familiarize yourself with our information practices and ways you can help protect your privacy.
- Contact us
If you have any questions about our practices or this Privacy Policy, please contact us as follows:
Invgarden Information Technologies Arge Ltd. Sti
Mail Address: Ankara Caddesi No: 172/14 Kat : 3 Bornova/İzmir/Turkey E-mail: [email protected]